Privacy Policy

MovingYourWay LLC is dedicated to safeguarding your privacy and personal integrity. This Privacy Policy applies to the MovingYourWay website and governs all data collection and usage across our sites and services. MovingYourWay operates as a general audience website intended for users of all ages. By accessing or using this site, you consent to the data practices described in this policy.

Collection of Personal Information

As a service-based E-commerce platform, MovingYourWay collects personally identifiable information, such as your email address, full name, home or work address, and telephone number. This information is collected to facilitate billing and the provision of requested services. MovingYourWay does not collect information regarding your computer hardware and software unless it is directly related to the functionality of our service.

How We Use Your Personal Information

MovingYourWay collects and utilizes your personal information to operate its website and deliver the services you have requested. We may also use your personally identifiable information to inform you of other products or services available from MovingYourWay and its affiliates. Additionally, we may contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

MovingYourWay does not sell, rent, or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We provide those companies only the information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

MovingYourWay does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on MovingYourWay or the site; (b) protect and defend the rights or property of MovingYourWay; and, (c) act under exigent circumstances to protect the personal safety of users of MovingYourWay, or the public.

Why We Collect, Hold, Use and Disclose Personal Information

The primary reasons we manage your data include:

• General Operations: To provide you with our products and services.
• Communication: To answer inquiries about services for you or your organization.
• Business Processing: To facilitate operations with our corporate bodies, contractors, and service providers.
• Marketing: Including direct marketing efforts.
• Records: To keep your contact details current.
• Complaints: To process and respond to any issues you raise.
• Recruitment: To assess applications if you apply for a position.
• Compliance: To meet legal or regulatory requirements.
• Improvement: To enhance our website and user experience.

Marketing at MovingYourWay

By submitting your information via our website forms, over the phone, or through trusted third-party web forms connected to MovingYourWay, you consent to subscribing to our email marketing and SMS communications. We may occasionally call, text, or email you with updates and promotions we believe are valuable. Message and data rates may apply. Operational calls regarding your booking are separate and necessary for service provision.

Opt-Out Options:

• SMS: Reply “STOP” to any marketing SMS to unsubscribe. You will receive a final confirmation message.
• Email: Click the unsubscribe link in any marketing email or contact us at info@movingyourway.com.

SMS Terms & Conditions

By providing your mobile number to MovingYourWay, you consent to receive recurring automated marketing and non-marketing text messages.

• Message Content: Service notifications (appointments, delivery alerts), customer care, billing notices, and marketing offers.
• Method: Messages may be sent via an automatic telephone dialing system.
• Consent: Consent to receive marketing text messages is not a condition of any purchase.
• Privacy: SMS opt-in data is specific to MovingYourWay and is not shared with third parties for their marketing purposes.
• Opt-Out: Reply “STOP” to any message or contact info@movingyourway.com.
• Owner Certification: You certify that you are the owner of the provided number.
• Carriers: We are supported by most major U.S. carriers, but delivery is not guaranteed. Standard message and data rates may apply.

Security of Your Personal Information

MovingYourWay is dedicated to securing your personal information from unauthorized access, use, or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to This Statement

MovingYourWay will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to remain informed of how MovingYourWay is protecting your information.

Detailed Information on Data Processing

Owner and Data Controller:
MovingYourWay LLC
329A 18th Street, Suite 1, Brooklyn, NY 11215
Contact Email: info@movingyourway.com

Types of Data Collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Trackers; Usage Data; First Name; Last Name; Phone Number; Company Name; Physical Address; Email Address; ZIP/Postal Code; Geographic Position; and Session Statistics.

Methods and Place of Processing

Methods: We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures strictly related to the purposes indicated.

Place: Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own.

Retention: Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Detailed Purposes of Processing

1. Analytics

   We use these services to monitor and analyze web traffic:

   • Google Analytics (Universal & GA4): Uses cookies to track website usage and share data with other Google services.
   • Meta Events Manager: Insights into traffic and interactions via the Meta pixel.
   • Microsoft Clarity: Heat mapping and session recording to understand user behavior.
2. Advertising

   This allows User Data to be utilized for advertising communication purposes:

   • Google Ads Conversion Tracking: Connects data from the Google Ads network with actions on this Website.
   • Facebook Audience Network: Serves ads based on user preferences.
   • Meta Ads Conversion Tracking: Tracks conversions attributed to ads on Facebook, Instagram, and Audience Network.
   • Microsoft Advertising: Advertising service provided by Microsoft Corporation.
3. Remarketing and Behavioral Targeting

   We use these services to serve advertising based on past use of this Website:

   • Google Ads Remarketing: Connects website activity with the Google Ads network.
   • Facebook Custom Audience: Connects website activity with the Facebook advertising network.
   • Google Signals: Associates visitation information with Google information from signed-in users for ads personalization.
4. Contacting the User
   • Contact Form: By filling in the contact form, the User authorizes this Website to use these details to reply to requests for quotes or information.
   • Mailing List/Newsletter: Email addresses may be added to a contact list for commercial or promotional messages.
5. Spam and Bot Protection
   • Google reCAPTCHA: Analyzes traffic to filter out bots and spam.
   • Cloudflare: Traffic optimization and distribution service that filters traffic between the Website and the User's browser.
6. Interaction with External Platforms
   • Live Chat: Platforms like Facebook Messenger Customer Chat or LiveChat Widget allow direct interaction with our support team.
   • Content Display: Widgets like Google Maps, YouTube Video Widget, and Font Awesome allow us to display external content directly on our pages.

User Rights (GDPR & General)

Users may exercise certain rights regarding their Data processed by the Owner:

• Withdraw Consent: You have the right to withdraw consent where you have previously given it.
• Object to Processing: You have the right to object to the processing of your Data if it is carried out on a legal basis other than consent.
• Access Data: You have the right to learn if Data is being processed by the Owner and obtain a copy.
• Verify and Rectify: You have the right to verify the accuracy of your Data and ask for it to be updated.
• Restrict Processing: You have the right to restrict the processing of your Data.
• Deletion: You have the right to obtain the erasure of your Data from the Owner.
• Data Portability: You have the right to receive your Data in a structured, machine-readable format.

How to Exercise These Rights:
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document (info@movingyourway.com). These requests are free of charge and will be addressed as early as possible.

Definitions

• Personal Data: Any information that allows for the identification of a natural person.
• Usage Data: Information collected automatically (IP addresses, browser details, time spent on pages).
• User: The individual using this Website.
• Data Subject: The natural person to whom the Personal Data refers.
• Data Processor: The entity processing Personal Data on behalf of the Controller.
• Data Controller: The entity determining the purposes and means of processing Personal Data (MovingYourWay LLC).

Legal Information

This privacy policy relates solely to MovingYourWay and its associated services.