Terms and Conditions

MovingYourWay Product and Service Terms & Conditions

By paying your MovingYourWay service deposit, you formally agree to be bound by the Product and Services Terms & Conditions outlined below. It is your responsibility to remain informed of these policies. We reserve the right to modify, update, or replace any portion of these Terms at our discretion. Your paid deposit date serves as the active agreement date for the terms then in effect.

Last Updated: Friday, January 30, 2026.

1. Cost of Service & Payment Terms

Deposit Payment

• To secure your move date, your binding flat-price quote, and specific services, a $50 deposit is required upon booking.
• For moves quoted at $2,000 or greater, a 10% deposit of the total estimated fee is required.
• You have 24 hours from the time of confirmation to pay the deposit. Failure to do so may result in changes to the quoted price due to availability and peak-day demand.
• Availability is managed on a first-come, first-served basis; booking is not guaranteed until the deposit is received.
• Deposits are fully refundable if requested in writing via email at least 1 business day prior to the move. Please allow 5 business days for processing.
• For weekend moves, cancellations must be made by Thursday close of business to receive a refund.
• If a move is postponed, MovingYourWay will refund the deposit within 30 days if the client chooses not to rebook; after 30 days, a new deposit is required for any future booking.

Outstanding Balance

• The remaining balance is due 1 business day prior to your move date. Services cannot commence until full payment is received.
• We accept all major credit/debit cards (Visa, MasterCard, AMEX, Discover), cash, or certified bank checks.
• If you opt for cash or check payment on the day of the move, you must provide written notification during booking and present the full amount to the foreman before loading begins.
• Unpaid balances may be referred to third-party debt collectors, which could impact your credit score.

2. Cancellations and Rescheduling

Notice: A minimum of 24 hours (1 business day) notice is required to cancel or reschedule to avoid penalties and remain eligible for a deposit refund.

Peak Periods: For moves scheduled between the 25th and the 2nd of any month, a 3 business day notice is required for changes. Failure to provide this notice results in a penalty equal to 100% of the total service price.

3. Additional Charges

• Inventory Changes: If the actual items on move day exceed the original inventory list, a revised quote will be provided and must be paid immediately.
• Long Carry: If parking is unavailable within 150 feet of the entrance, an excessive carrying fee (up to $300) may apply based on volume and distance.
• Parking Tickets: MovingYourWay assumes responsibility for all parking tickets incurred by our vehicles during your move.
• Stair Fees: A "flight of stairs" is defined as 6 or more steps. Undisclosed stairs at either location will result in additional handling fees.
• Waiting Time: Delays caused by building management or client unreadiness may result in additional hourly waiting charges.

4. Storage Services Billing

• Payment Method: Monthly storage fees and move-in/out services must be paid via credit or debit card. Cash and checks are not accepted for storage.
• Automatic Billing: Cards are securely saved and automatically charged every month on your original move-in anniversary.
• Prorating: Monthly rates are not prorated. Moving out one day after a new billing cycle begins will incur the full month's fee.
• Access: MovingYourWay provides secure warehouse storage; we do not offer individual units or public visits to our facilities.
• Non-Payment: If payments are delinquent for 3 months, we reserve the right to auction or dispose of items to recover losses.

5. Hourly Labor Billing

• Minimums: We require a 2-hour minimum for 2 movers and a 4-hour minimum for 3 movers.
• Timing: Billing starts when the crew arrives and engages with the client at the pickup location.
• Overage: Additional time is billed in 30-minute increments at the agreed hourly rate.
• Flat Price Default: Hourly billing is only for local NYC moves and is subject to management discretion; flat-price quotes remain our default standard.

6. Customer Responsibilities & Prohibited Items

• Presence: The client or a legal representative must be present for the duration of the move.
• Safety & Prep: All furniture (dressers, fridges) must be emptied prior to arrival unless professional packing services were purchased.
• Electronics: Clients must unplug all devices. We do not install or disconnect electrical components.
• Valuables: Keep cash, jewelry, passports, and medications in your personal possession. We are not liable for these items if they are packed accidentally.
• Prohibited Items: We strictly do not move hazardous materials (acids, aerosols, motor oil, fertilizer), firearms, ammunition, illicit substances, or live animals.
• Plants: We only move live houseplants for local distances under 250 miles if they are of reasonable size (under 6.5 ft). No plants are accepted into long-term storage.

7. Insurance and Claims

• Basic Coverage: Your belongings are protected by a standard $0.60 per pound per article valuation, as required by the NY Department of Transportation.
• Third-Party Insurance: For high-value items, we recommend purchasing additional coverage via movinginsurance.com at least 48 hours prior to the move.
• Filing a Claim: You have 90 days from the move date to file a written claim for damages.
• Late Compensation: For local moves, if we arrive outside the pickup window, we provide a 5% refund for every hour late (capped at 15%). Claims for late fees must be made within 1 day of the move.

8. Safety and Professionalism

• Training: Our crews undergo intensive training in lifting, packing, and customer service.
• Conduct: We expect clients to treat our staff with respect. MovingYourWay reserves the right to halt services if our crew is subjected to harassment.
• Sanitation: We reserve the right to refuse service for items or premises that do not meet basic sanitary standards or pose health risks.